Returns & Exchanges
At Peptide Labz, we stand by the quality of our skincare innovations and offer a 30-day return window for products in their original packaging. Your satisfaction is our priority, and we aim to make the resolution process as seamless as possible.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Package Your Items
Securely pack the unused products in their original boxes to ensure they are protected during transit back to our facility.
Ship to Laboratory
Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked delivery.
Quality Inspection & Refund
Once our lab verifies the condition of the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing